Orders and shipping
How can I track my order?
How can I track my order?
Once your order has been dispatched, a shipping confirmation will be sent via email, including your tracking number and order status, where you can receive real-time updates.
Can I modify my order?
Can I modify my order?
Modifications to your order can only be made within a short window after purchase. Please contact our customer service team as soon as possible, and we’ll do our best to accommodate any changes before the order is processed.
Can I cancel my order?
Can I cancel my order?
Orders can be canceled if they haven't yet been processed for shipping. Please reach out to our customer service team immediately if you need to cancel your order. Once the order has shipped, we will be unable to cancel it, but you can still initiate a return.
Where is my order confirmation?
Where is my order confirmation?
After placing your order, a confirmation email is sent to the email address provided at checkout. If you haven’t received it within a few minutes, please check your spam or junk folder. If it’s still missing, contact customer support for assistance.
What are your shipping costs?
What are your shipping costs?
Shipping costs depend on your location and the shipping method selected at checkout.
Sweden
Standard: 70 SEK (1-3 business days)
Europe
Standard: 15 EUR (3-5 business days)
Express: 30 EUR (1-3 business days)
USA
Standard: 25 USD (3-8 business days)
Express: 40 USD (1-3 business days)
Rest of the world
Standard: 25 EUR (3-8 business days)
Express: 40 EUR (1-3 business days)
What should I do if my order/product is lost or damaged?
What should I do if my order/product is lost or damaged?
If your order or product is lost or arrives damaged, please contact our customer support team immediately for assistance. Retain all packaging and documentation to help with the claim.
Do I have to pay taxes and duties on my order?
Do I have to pay taxes and duties on my order?
For customers within the European Union (including the UK and Norway), the prices displayed at checkout are final and include any applicable taxes. For customers outside the European Union, prices are shown excluding VAT and may be subject to import duties, taxes, and fees upon delivery. We recommend contacting your local customs office for more information on importing goods to your country.
The United States provides exemptions from import taxes on textile goods for personal use. Find out more here.
Sizing and fit
Which size should I choose?
Which size should I choose?
On each product page, we provide a detailed size guide to help you determine your size. Have a measuring tape at hand and a similar garment to compare.
Which trouser style should I choose?
Which trouser style should I choose?
The fit and style of trousers are a matter of personal preference. To help you find your perfect fit, visit our fit guide, which provides step-by-step guidance on the differences in shape and details of each style.
Returns and Exchanges
How do I initiate a return?
How do I initiate a return?
To initiate a return, please visit our returns page, where you can enter your order details and register your return. Once your request has been processed, you will receive an email with return instructions and a shipping label. Please note that we only accept returns using our provided shipping label, which covers any additional duties that may apply to returns from outside the EU.
What are the rates for return shipping?
What are the rates for return shipping?
Return costs vary depending on your location and include any applicable customs fees and duties. The rates are as follows:
Sweden: 70 SEK
European Union: 20 EUR
UK, Switzerland, and Norway: 25 EUR
North America: 30 EUR
Rest of the World: 40 EUR
The cost will be deducted from your refund.
What is your return policy?
What is your return policy?
Our return policy allows returns within 14 days of receiving your order, provided the items are unworn, unwashed, and in their original packaging with all tags attached.
Do you offer exchanges?
Do you offer exchanges?
Unfortunately, we are not able to offer exchanges at this time. You will need to return the item and place a new order.
What should I do if I receive the wrong item?
What should I do if I receive the wrong item?
If you receive the wrong size, style, color, or a defective item, please contact us, and we will promptly arrange a solution.
When will I receive my refund?
When will I receive my refund?
After your return is received, we will evaluate your order. If your return is approved, you will be refunded to your original payment method. A refund confirmation will then be sent to your registered email. Please allow 3-8 business days for the refund to reflect in your account.
Product
When will a sold out item be restocked?
When will a sold out item be restocked?
Restocks are available on a first-come, first-served basis. Please keep in mind that restocks are not guaranteed and depend on product availability.
If an item is sold out and you’d like to be notified about a potential return, visit the product page, select the size you’re interested in, and click the 'Notify Me' button to receive an email when the item is restocked.
How can I stay updated about upcoming releases?
How can I stay updated about upcoming releases?
To stay informed about upcoming releases, be sure to sign up for our newsletter at the bottom of our website and follow us on Instagram.