Terms of service

 

Terms and conditions

Thank you for visiting casatlantic.com. These terms and conditions apply to your use of www.casatlantic.com which we own and maintain. We are Casatlantic AB with registered address Manufakturgatan 11, 417 07 Gothenburg, Sweden. Our company registration number is 559242-0961. By making a purchase from, and using, this website you have agreed to these terms of use. Please make sure that you have read and understood these terms of use when using our site. Casatlantic may update these terms and conditions at any time.

 

Orders

Orders placed at casatlantic.com are only for private use and are not intended for further resale. As the last step before your purchase, you will see a summary of your order. You should check that this summary is according to your wish before finally agreeing to the terms and conditions. Casatlantic reserves the right that products are subject to availability and that items might be out of stock. Casatlantic shall not be held liable in case of the unavailability of products. All efforts are made to ensure that the pictures and the presentation of the garments correspond to the original products. Please note that the physical garment might differ from the digital photographs displayed on the website. Casatlantic has the right to cancel any order placed by a customer if Casatlantic suspects a violation of these Terms & Conditions or if the customer has proven to cause damage to the brand and/or the company Casatlantic.

 

Payment & Pricing

The prices displayed are inclusive of taxes for the European Union, USA, Norway, and the UK. For all other countries, import duties and taxes may apply, with charges varying by country. As you will be responsible for these fees, we recommend checking with your local customs office for more details. Please note that shipping costs are not included in the displayed price and will be added during checkout. Shipping fees are calculated based on your chosen location and the total value of your order.

Casatlantic reserves the right to change the price of any items on the website at any time. Casatlantic securely accepts PayPal, VISA, Mastercard, and American Express. All credit card information is handled by Stripe using SSL and state-of-the-art encryption which ensures high safety and unauthorized access.

 

Shipping

Delivery times displayed on the website are an estimate and we do our very best to achieve these, but times can differ depending on conditions that are out of the control of Casatlantic and for which we do not claim responsibility. Estimated delivery time: Postnord Sweden 1-3 business days, UPS Standard 3-8 business days, UPS Express 1-3 business days.

Please contact info@casatlantic.com at any time if a delivery date has passed the estimated delivery time, and we will help you resolve the issue. If you for any reason have received a damaged product or an item that does not correspond to your original purchase, please contact us as soon as possible from the date of received delivery. We will of course arrange a free return for you. We do not take responsibility for items that are lost during the return delivery.

 

Returns

Casatlantic.com orders can be returned for any reason within 14 days of the delivery date. Please note that we only accept returns if the products are in the same shape and condition as when you received them and in their original packaging. To clarify, that means the garment must not have been worn, used or shown improper care. If a return is rejected because the item does not comply with our return conditions, the customer is responsible for all shipping costs incurred in connection with the return, including both the prepaid return shipment to Casatlantic and the shipment back to the customer.

We charge a 20€ dry cleaning fee for products returned with an odor from perfume, smoke, or else, that can't be sold in the current condition. Please try our garments in a clean and smell-free area to avoid this.

After your return is received we will evaluate your order. If your return is approved, we will refund the order value to the original payment method. Please allow 3-8 bank days for the refund to reflect on your account. Please note that gift wrapping fees are non-refundable.

Casatlantic does not cover shipping costs for returns. 

If you have received an imperfect product please contact our customer relations team within 24 hours of receiving your delivery and we will arrange a free return and exchange for you.

Exchange Policy

We do not offer direct item-for-item exchanges. However, customers may request store credit equal to the value of the returned item to use toward a new purchase. If store credit is selected, we will provide a prepaid shipping label and cover the return shipment of the original item. Please note that return shipping costs are covered by us only once per order. The exchange policy only applies for full-priced items.

To request store credit, please indicate this preference in the note section of your return request. Store credit will be issued only after we have received and processed the returned item in accordance with our return policy.

Store credit is non-transferable and non-refundable. Items purchased using store credit may be returned; however, any refund will be issued as store credit only. Return shipping costs for items purchased with store credit are the responsibility of the customer and will not be covered by us.

Store credit is valid for 24 months from the date of issue. After this period, any unused store credit will expire and will no longer be redeemable. If you've chosen express shipping, the shipping cost is not eligible for a store credit refund.

Unclaimed packages

If a shipment is refused or left unclaimed, any import duties, taxes, and shipping costs incurred will not be covered by Casatlantic and will be deducted from the refund amount.

Repeated returns

We monitor the number of returns made by customers and reserve the right to refuse future orders that we believe are in breach of our terms and conditions.